Our Player Protection Commitments
Six pillars that define how piabet puts player welfare at the centre of everything it does.
Strict 21+ Age Policy
piabet enforces a minimum age of 21 years for all players. Age verification is conducted as part of the account registration and KYC process. Accounts confirmed to belong to individuals under 21 are closed immediately and all deposited funds returned. There are absolutely no exceptions to this rule.
Deposit and Loss Limits
Every piabet account comes with built-in deposit and loss limit controls. You can set daily, weekly or monthly caps on how much you deposit or lose. Limits take effect immediately when reduced, and any increase in limits is subject to a mandatory 24-hour cooling period before it activates.
Self-Exclusion Available Anytime
piabet's self-exclusion tool lets you voluntarily block yourself from the platform for a defined period or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the active exclusion window. This tool is accessible directly in your account settings without needing to contact support.
Session Time Controls
It is easy to lose track of time when playing. piabet lets you set session reminders that appear as on-screen notifications after your chosen duration, prompting you to review your activity, take a break, or exit the platform. Reality checks can be customised in your account settings at any time.
Activity Monitoring and Alerts
piabet's responsible gaming team monitors player activity for patterns that may indicate problem gambling behaviour. Where concerning trends are identified – such as rapidly increasing session frequency or deposit escalation – piabet may contact the player directly to check on their wellbeing and suggest limit tools.
24/7 Welfare Support
piabet's customer support team is trained to handle responsible gaming enquiries sensitively and confidentially. If you are concerned about your gambling or that of someone you know, you can reach our team via live chat at any hour of the day or night. We take every welfare enquiry seriously.
Minimum Age: 21 Years
The minimum legal age to hold a piabet account and participate in any form of betting or casino gaming on the platform is 21 years. This is an absolute requirement with no exceptions.
During the KYC (Know Your Customer) verification process, piabet requires valid government-issued identification to confirm your date of birth. This includes a valid CNIC (Computerised National Identity Card), Pakistani passport, or other accepted documentation. Players who cannot satisfy the age verification requirement will have their accounts suspended and funds returned.
Why the Age Limit Matters
Protecting young people from gambling harm is a non-negotiable priority.
Gambling is an adult activity that carries real financial risk. Young people are particularly vulnerable to developing problematic gambling habits, especially when introduced to betting or casino gaming before their decision-making and impulse control have fully matured. The 21+ minimum age on piabet exists to protect this group.
In Pakistan, where family structures mean that mobile devices are often shared between household members, piabet places particular importance on ensuring that only the verified account holder – who is confirmed to be 21 or older – can access and operate an account. Players are responsible for keeping their piabet login credentials secure and private, especially in households where younger family members may have access to devices.
If you suspect an underage person is attempting to access piabet or has created an account, please contact our support team immediately. piabet will investigate and act without delay.
Report Underage Access: If you have reason to believe a player under the age of 21 is accessing piabet, contact our support team immediately via live chat. We treat all such reports with urgency and complete confidentiality.
Self-Exclusion and Account Limit Tools
piabet puts player control tools front and centre – no need to contact support to set limits on your own account.
How to Self-Exclude on piabet
Activating self-exclusion on piabet is straightforward and does not require a phone call or lengthy support interaction. Follow these steps to protect yourself immediately:
Log in via the piabet Login page using your registered credentials. Make sure you are accessing your own account.
Go to your profile settings and locate the "Responsible Gaming" or "Player Safety" section within your account control panel.
Choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent exclusion. Shorter cool-off periods of 24 hours to 6 weeks are also available.
Confirm your selection. Your account will be restricted within 24 hours and you will receive a confirmation to your registered contact details.
Important: Self-exclusion cannot be reversed during the active exclusion period, regardless of how the request is made. This is by design – the cooling-off period is there to protect you. If you need help initiating self-exclusion, contact our live chat support at any time.
Setting Deposit and Loss Limits
Deposit and loss limits are the simplest and most effective tools for maintaining control over your piabet spending. Here is how they work:
Deposit Limits
Set a maximum PKR amount you can deposit into your piabet account per day, week or month. Once the limit is reached, the deposit feature is temporarily unavailable until the period resets. Reducing a deposit limit takes effect immediately. Increasing a deposit limit requires a 24-hour waiting period before the new, higher limit activates.
Loss Limits
Set a cap on the total amount you are permitted to lose within a defined period. When your net loss reaches the limit, betting and gaming activity is temporarily suspended until the period renews. Like deposit limits, reductions are immediate while increases require the standard 24-hour activation delay.
Reality Checks
Receive automatic on-screen notifications at intervals you choose, displaying how long you have been playing and your net session result. This helps you stay aware of your activity without having to check manually.
Cool-Off Periods
Need a short break? A cool-off period temporarily suspends your ability to deposit or play without fully closing your account. Available durations range from 24 hours to 6 weeks. During a cool-off, your account remains accessible for viewing transaction history and balance, but betting and deposits are blocked.
Recognising Problem Gambling
Warning signs that your gambling may have moved beyond entertainment.
Most players who use piabet enjoy betting as a form of entertainment that fits comfortably within their recreational budget. However, for a small number of people, gambling can become a problem that affects their finances, relationships and mental health. Recognising the signs early makes it far easier to address.
Problem gambling is not always immediately obvious – it can develop gradually over time. The signs below are commonly associated with gambling that has moved from leisure to a harmful pattern. Experiencing one or two of these signs does not necessarily indicate a serious problem, but they are worth taking seriously and discussing with someone you trust.
Spending more money on gambling than you can comfortably afford to lose, or betting money that was set aside for essential expenses like rent, food or bills.
Chasing losses – continuing to bet in an attempt to win back money you have already lost, often with increasingly large bets.
Feeling restless, anxious or irritable when you are not gambling, or when you try to cut down or stop.
Lying to family members, friends or colleagues about the amount of time or money you spend gambling.
Gambling to cope with stress, anxiety, loneliness or difficult emotions rather than as a form of entertainment.
Neglecting personal relationships, work, study or other responsibilities because of time spent gambling.
Borrowing money to fund gambling, or considering selling personal possessions to continue betting.
Quick Self-Assessment
Answer these questions honestly to get a sense of whether your gambling is in healthy territory.
Do you find yourself thinking about gambling frequently throughout the day, even when you are doing other things?
Have you ever felt the need to bet with larger amounts of money than before in order to feel the same level of excitement?
Have you tried to cut back on gambling but found it difficult or impossible to follow through?
Do you feel that you need to keep your gambling activity private from people close to you?
Have your gambling activities caused tension or conflict with family members, particularly regarding money?
Do you continue gambling even after experiencing significant losses, with the intention of winning back what you have lost?
If you answered yes to two or more of these questions, it may be worth speaking to a professional or using piabet's self-exclusion or cool-off tools. You are not alone, and there is genuine support available. Seeking help is a sign of strength, not weakness.
piabet's support team is available 24/7 via live chat and can help you access any of the responsible gaming tools described on this page. Conversations about responsible gaming are treated with complete confidentiality.
What Healthy Gambling Looks Like
Responsible gaming is about staying in control and keeping betting as entertainment. Here is what that looks like in practice.
Play with Money You Can Afford to Lose
Treat your piabet activity like any other form of entertainment – set a fixed budget that you are comfortable losing entirely, in the same way you would budget for a cinema trip or dinner out in Karachi or Lahore. Never bet money that is needed for rent, groceries, or family expenses.
Set Time Limits Before You Start
Decide in advance how long you are going to play, and stick to it. Use piabet's session timer to get a reminder when your planned duration is up. Taking regular breaks helps you maintain perspective and prevents sessions from running longer than intended.
Understand That Losses Are Normal
All casino games and betting markets have a statistical edge in favour of the house or bookmaker over time. Winning feels great, but losses are an expected part of participation. Never chase losses in the hope of returning to profit – this is one of the most common paths to harmful gambling behaviour.
Stop When It Stops Being Fun
If you notice that you are playing out of frustration, anxiety or compulsion rather than genuine enjoyment, that is a signal to stop. Use piabet's cool-off period to take a break without pressure. Gambling should never feel like an obligation.
Keep Gambling in Perspective
Maintain a balance between gambling and other activities you enjoy – time with family in Islamabad, watching cricket with friends, or pursuing other hobbies. Gambling that consistently crowds out other activities you value is worth examining carefully.
Use piabet's Tools Proactively
You do not need to be in crisis to use piabet's limit tools. Setting deposit and loss limits is something all responsible players should consider regardless of whether they currently have a problem. Prevention is always more effective than reaction.
piabet's Responsible Gaming Pledge
These are the specific actions piabet commits to taking as part of its responsible gaming obligations under its international gaming licence. This is not a list of aspirations – these are operational practices built into the piabet platform.
Players in Pakistan deserve a platform that takes their welfare seriously, not just in its policy documents but in the design of the product itself. Every tool listed here is built into the piabet platform and accessible to every registered player.
Every piabet account undergoes KYC verification including date of birth confirmation before real-money gambling access is granted.
Self-exclusion is accessible in account settings 24/7 and is activated within 24 hours of request. It cannot be lifted during the active period.
piabet's team actively reviews player behaviour patterns and reaches out to players showing signs of problem gambling – before they ask for help.
piabet does not send promotional communications to players who are on self-exclusion, cool-off periods, or who have been identified as vulnerable by our welfare team.
piabet's responsible gaming practices meet the standards required by its international gaming licence, including regular audits of player protection procedures.
Advice for Friends and Family in Pakistan
Worried about someone close to you? Here is how you can help.
In Pakistani households, it is common for family members to be closely involved in each other's financial and personal lives. This can sometimes make it easier to spot early warning signs of problem gambling in someone you care about – but it can also make the conversation feel sensitive or difficult to start.
If you are concerned that a family member or close friend may be gambling beyond their means or developing a problem, the following steps may help:
Start a Calm, Non-Judgmental Conversation
Choose a quiet moment and approach the subject with concern rather than accusation. Asking "Are you okay?" or "I've noticed you seem stressed about money lately" opens a door without putting someone on the defensive.
Learn About Problem Gambling
Understanding what problem gambling actually looks like helps you have a more informed conversation and avoid common misconceptions, such as the idea that the person just "needs more willpower." Gambling addiction is a recognised behavioural condition.
Encourage Use of piabet's Self-Exclusion Tools
If the person is a piabet player, you can encourage them to use the self-exclusion or limit-setting tools available in their account settings. Offer to sit with them while they set limits if that makes it easier.
Look After Yourself Too
Supporting someone with a gambling problem can be emotionally and financially draining. Make sure you are also maintaining your own wellbeing. Seek support for yourself through trusted friends, family or community resources.